Process Analysis
Workflow and Process Map
Work Flow
All tasks within work steps are defined to create the process to ensure internal and external customer satisfaction by doing the work without faults.
Process Performance
All work stages and tasks steps are defined to create the process to ensure internal and external customer satisfaction by doing the job without errors.
Process Team
All work steps are defined to create the process to ensure internal and external customer satisfaction by doing the job without errors.
Efficiency and Value
- Process analysis ensures the identification of all workflows within the organization, creation and redesign of the flow diagrams related to it.
- Process management is a form of corporate governance that enhances business efficiency by focusing on the value and satisfaction offered to the customer.
Proje Aşamaları
Reviewing, Creating and Classifying of Processes
- Review of internal and non-organizational workflows and processes
- Operational-determination of basic processes, support and managerial processes
- Classification of all major and sub-processes
- Determination of process workers, process principals and process employees involved for each process
Creation of process interaction and flow schemes
- Determination of process steps and sub-activities
- Drawing process flow schemes
- Determining the interactions of processes and drawing the interaction diagram
Determination and measurement of process performance evaluation criterias
- Determining the performance effectiveness and efficiency criterias for each process
- Measurement and monitoring of process performance according to process performance criteria
Departments and Realted Process Families
- Headquarters – Management process
- Total Quality Management Department – Management process
- Sales Department – Customer process
- Marketing department – Customer process
- Production department – Customer process
- Department of Financial Affairs and finance – Support process
- Purchasing and Logistics Department – Support process
- Department of Information Technology – Support process
- Human Resources Department – Support process
- Quality Department – Support process
- Maintenance Department – Support process
- Administrative Affairs – Support process
Creating Procedures
Development of mandatory procedures
- Procedure for controlling documents
- Procedure for controlling recordings
- Internal Audit procedure
- Procedure to control improper service
- Corrective action Procedure
- Preventive activity Procedure
Preparing Work Instructions
- Preparation of instructions for processes and tools used in work processes
Preparing Forms
Regulation of the forms used in the process and approval in the document management system
Writing Handbooks and Manuels
- Preparation of process handbook
- Creation of procedure handbook
- Preparation of the working manual
- Human resources management handbook preparation
- Creation of quality management handbook
- Preparation of ethical rules handbook
- Creation of orientation handbook