Internal Customer Satisfaction Survey

Service Quality, Communiation, Solution Orientation

Departments Strenghts and Development Areas

Internal customer satisfaction research ensures that all departments within the company are analyzed with the evaluation criterias such as quality of service, communication, solution orientantion, work organization and efficiency of speed of work.

Internal Work Process Efficiency Analysis

The efficiency of internal work processes are evaluated by employees and the strengths and development areas of the processes are determined by identifying the defects in the process.

Comparison Among Departments

It is possible to evaluate the performance of the relevant department in which the employees serve different departments in the organization, and determine their expectations and recommendations, and improve their internal service quality and work processes, with the online survey solution that includes comparative measurement scores and development areas report.

Online Survey System and Instant Reporting

The online survey system, results are obtained with instant measurement and they are reported as special presentations to the organization.

Project Stages

Determination of Analysis Criterias and Designing Questionnarie Form

In the first phase of internal customer satisfaction research, the targeted main criterias and question types are developed about the services offered by all departments of the company.
At this stage, the evaluation criterias for the processes of the organization that aim evaluating and receiving feedback from employees are determined. To measure these evaluation criterias, surveys are developed by creating question types.
The survey is included with the evaluation scale.
Question types: Open-ended questions, closed-ended questions, demographic sub groups

Field Application

Online survey links and paper pen survey forms are forwarded to participants in accordance with the participant information.
In the field application stage, reminder e-mails are forwarded to the participants during the survey period.
Instant participation rates are monitored through the online system at this stage.
The paper-pen application is carried out within the company with the observation and control of the Risus International consultant, due to the confidentiality of the information.

Analysis and Reporting

The data received from the online system and the paper pen are checked, and the common data base is generated.
The data obtained is reported on the basis of general satisfaction, commitment, willingness, process criterias.
Reports are prepared as graphical representations, strengths and primary development areas, including comparative data analyses in line with the company, process and section, demographic criteria.